RWU will allow all clients having events occurring through May 2021 who need to postpone due to COVID-19 to transfer ALL funds already paid by the client, without penalty, to any future date RWU is available within (1) year of the original contracted event date. Written confirmed availability by RWU for said date is required to be effective.
Should the event be cancelled outright, or if client chooses an alternative date for which RWU has not confirmed availability in writing, or if client just chooses to not utilize this relief option listed above to transfer their event to an alternative date it will just be deemed a cancellation, for which they can also receive relief (see following paragraph).
RWU will allow all clients having events occurring in 2020 who need to cancel due to COVID-19 to utilize ALL previously paid funds, without penalty, in FULL as a credit to use toward future services that will not expire for a period of (2) years from their original event date.
As we monitor the COVID-19 situation on a daily basis, we have extended our COVID-19 relief to all clients having their event in 2020 to help ease any potential concerns of those holding their event over the next few months.
We will continue to monitor the situation closely and will make any future timely adjustments corresponding to government recommendations and physical conditions.