COVID-19 Relief

Relief For All Clients Needing To Postpone Their Event Due to COVID-19

RWU will allow all clients needing to postpone their event due to COVID-19 to transfer ALL funds already paid by the client, without penalty, to any future date RWU is available within (1) year of the original contracted event date. Written confirmed availability by RWU for said date is required to be effective.

Should the event be cancelled outright, or if client chooses an alternative date for which RWU has not confirmed availability in writing, or if client just chooses to not utilize this relief option listed above to transfer their event to an alternative date it will just be deemed a cancellation, for which they can also receive relief (see following paragraph).

Relief For All Clients Needing To Cancel Their Event Due to COVID-19

RWU will allow all clients needing to cancel their event due to COVID-19 to utilize ALL previously paid funds, without penalty, in FULL as a credit to use toward future services that will not expire for a period of (2) years from their original event date. This credit may also be transferred to another person within that same period to use toward RWU’s services.